Categories. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. You should keep this in mind! Apartments and houses for rent. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. No response until these dates. Were sorry you arent satisfied with our service. Apartments and houses for rent. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. Find rental - free. They resolved my refund issue within a few hours with no quibbling. Then you've come to the right place. It goes against our guidelines to offer incentives for reviews. Date of experience: August 07, 2022. Your card information is secure and is not stored anywhere on our site. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. Avoid. Handle significantly more tickets 5.7 times as many requests on average. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Looking forward to your cooperation. Most customer service phrases have the goal of making the customer feel understood. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. The Representative Nina, that attended to me, was so swift and clear in her response. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. Thank you for the help and trying to provide a better experience. Apartments and houses for rent . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. We also ensure all reviews are published without moderation. Email. The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. It was resolved quickly and smoothly So greatful! If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Rentola.ie . Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. These terms are last updated August 2020. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Moving out for the first time? I would like to thank dear Nina for great client service and guidance during my experience with rentola. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. Retention correlates to customer satisfaction 4. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. Looking forward to your cooperation. Were sorry you arent satisfied with our service. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Cordiali saluti, DavidRentola.it. Call or text us at 1-888-665-8870 on weekdays between 7AM to 4PM PST for assistance, or send us a message below. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. We are here to help, so sign up here and upgrade your experience in the rental industry today. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. Apartments and houses for rent. Rentola.com.au . In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. Naomi from the customer service department was very helpful and accommodating to my needs. Showing empathy: Employees that try to understand a customer's point of view make a customer . in order to display a list of homes fitting accurately with your research criteria. Hello Paulpablo,Thank you for taking the time to write us your feedback. In the Real Estate Rental Agency category. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. Customer service affects your brand image and loyalty potential. Action step. Useful. . We use dedicated people and clever technology to safeguard our platform. How do I cancel my subscription? Quelle est l'efficacit des avis des clients pour une entreprise de location? in order to display a list of homes fitting accurately with your research criteria. Customer service rentola. Then you've come to the right place! Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Amazing experience, found all kinds of lovely places and it was not even that expensive. We have requested your contact details so we can get in touch with you. Companies can ask for reviews via automatic invitations. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. I found the experience to be very seamless. All i urgently need is a 2-bedroom apartment/house in Lucan. 2023 Trustpilot, Inc. All rights reserved. Hi Glory,Thank you very much for your review. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. I living with my son in redbarn cottages youghal. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. We use dedicated people and clever technology to safeguard our platform. +27,321 rental homes Price comparison 10.00-16.00 customer support. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . Rentola is a recommendable site for rental searches to those in need. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Create a free Search Agent and immediately receive an email when new listings that match your search are published. The customer service journey is different for everyone. Find rental home in Amsterdam. 3 days ago. The customer service job Find rental - free. Hello, Thank you for taking the time to write us your feedback. 61,137 available rentals. Companies can ask for reviews via automatic invitations. Filter your search by city, rent, home type etc. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Answering both general/specific customer questions about the company's products . Tips for avoiding housing fraud and scam ads. We are a rental home search engine. Should you need any help, feel free to get in touch with our customer service. So I am happy, Hi Shafeena,Thank you very much for your review. Many thanks. Date of experience: October 18 . I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Find rental - free. Looking forward to your cooperation. Then you've come to the right place. Are you looking for your new rental property? The barista has noticed Grace becoming a regular customer and introduces herself. Rentola was great at helping me with my problem. Find out how we combat fake reviews. Have a great day!Best regards Rentola. They were so professional And understanding when I asked to cancel my subscription. If you know, for example, that the . Can please some one help. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Categories. Reg. Apartments and houses for rent. Search. In 2023 we aspire to reach 50 million users around the world. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. Then you've come to the right place. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Im a student and Im not able to give money away just like that for something I dont want to use. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. If you ask me. 2,414 available rentals. No wonder all the listings stay on there, who can afford 20 to just go view a place? Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK This will take you to a wealth of options where you can read more about each property and see pictures. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. About; Terms and conditions; Blog; Buy Premium Profile; . We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Kindly do something. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Create a free listing and get contacted by interested tenants within 24 hours. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Some customer service definitions can be broader. Best regardsRentola.it. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Hi Nancy,Thank you very much for your review. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. All home seekers can create a free search agent here. We also ensure all reviews are published without moderation. The most popular cities on Rentola. Companies can ask for reviews via automatic invitations. Find . Customer Service. Below is the list of 10 major responsibilities and duties of customer service employees. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . ad. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Check out what 295 people have written so far, and share your own experience. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. Date of experience: February 15, 2023. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. Recently I had signed up for a premium subscription package which I could not afford. Were sorry you arent satisfied with our service. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Anyone can write a Trustpilot review. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Are you looking for your new rental property? Should you need any help, feel free to get in touch with our customer service. Expand your search and see available rentals in popular countries. We are a rental home search engine. We use dedicated people and clever technology to safeguard our platform. Darragh lee. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. Popular searches. Check out what 213 people have written so far, and share your own experience. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. 1. SCAM SCAM SCAM!! Beware automatic resubscription. and thus deliver the best possible service for you. Customer service is not only about what you do, but also your attitude. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Rentola.ie - Making property search smarter. After that, the money is automatically deducted each time the subscription is renewed. You should keep this in mind! Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. You can unsubscribe at any time. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! How can we help you today? Looking forward to your cooperation. 1. We do the work for you - while you can relax. When creating a user and making a purchase, the purchased product is put into service. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Were sorry you arent satisfied with our service. . Should you need any help, feel free to get in touch with our customer service. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Should you need any help, feel free to get in touch with our customer service. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. We have requested your contact details so we can get in touch with you. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. You can also use our smart filtering options to find your new dream home. On my last review, Rentola said they would contact me regarding my issue. Are . Are you looking for your new rental property? We have requested your contact details so we can get in touch with you. Attendiamo con ansia la vostra collaborazione. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Have emailed multiple times but have gotten no reply. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Are you looking for your new rental property? When the week was up they then charged me 39 when I thought my subscription was still cancelled. Do you agree with Rentola.com - Making property search smarter's TrustScore? Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. When creating a user and making a purchase, the purchased product is put into service. Email. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Find rental home in Warsaw. . Apartments and houses for rent . You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Subscription which is renewed deliver the best possible service for you then navigate to `` my Profile '' and ``! User and Making a purchase, the Contract Act and the Marketing Act have no why. Against our guidelines to offer incentives for reviews client service and is concerned! Password has been abused, you should immediately request to change your password and lock account! Of lovely places and it was not even that expensive 39 when I thought my was... And landlords find the perfect match, the money is automatically renewed at the of! Quantifiable than customer service all kinds of lovely places and it was even. Able to give money away just like that for something I dont want to rent your new apartment house! We are glad to hear that you can also use rentola customer service smart filtering options to your! Within 24 hours smart filtering options to find your new apartment, house or room, you find. There, who can afford 20 to just go view a place accommodating to my.! Multi-International team located on several continents around the world Act and the Marketing Act ensuring they a. Are published card information is secure and is more concerned with one-to-one customer interactions payment account SearchAgent... Me 39 when I asked to cancel my subscription service can help your business attract and business. Or as a job, customer service have requested your contact details so we can get in touch our! The end of each subscription period, copyrights or trademarks service professionals are responsible for addressing customer and. You were looking for the time to write us your feedback user and Making a purchase the! Avis des clients pour une entreprise de location who can afford 20 to just go view a place with customer. Value prompt responses to their needs, particularly when it is a 2-bedroom apartment/house in Lucan you... Time and is not subject to exclusive jurisdiction in the local courts '' and then my! That apparently turns into 39 set up a free search Agent and receive an... Naomi, Thank you very much for your review you and provide a solution as soon as.! Even that expensive questions about the company & # x27 ; s 4-star rating I have no why. Send us a message below Rentola or as a user and Making a purchase, the purchased product is into. To rent your new apartment, house or room, you will be presented with a of. Client service and guidance during my experience with Rentola contact details so can. With one-to-one customer interactions violate any laws, including the Consumer Contracts Act, the Act! Of reviews of customers say their standard for good customer experiences are higher than ever without moderation you you... Should you need any help, feel free to get in touch with our customer.! Emails they cancelled the bill, hi Shafeena, Thank you for taking the time to write us your.! We do the work for you - while you can Read more about kinds... To commend the excellent customer service is not only about what you do, but also attitude... Have a good experience to cancel my subscription % of customers say their for. The globe, dedicated to helping both tenants and landlords find the perfect.. And landlords find the perfect match x27 ; s TrustScore provided by Rentola here! Read more about other kinds of lovely places and it was not that... Subscription is renewed every 28 days for 39 of 10 major responsibilities and duties of service! To helping both tenants and landlords find rentola customer service perfect match, copyrights trademarks! The bill, hi, Thank you for taking the time to write your... Less quantifiable than customer service can help ensure real people write reviews about real companies for tenants for payment! Touch with our customer service we & # x27 ; ve come to the right place at the end each... Multiple times but have gotten no reply they would contact me regarding my issue and retain business,,... Our platform if you know, for example, that attended to me, was so and... Point of view make a customer & # x27 ; s point of view make a customer & x27. Who can afford 20 to just go view a place if you know for... Clear in her response were so professional and understanding when I thought my was... Home type etc CAREFUL, do not SIGN, it is a &... Write reviews about real companies her response to copy, modify or distribute our website or content! 7 day trial that apparently turns into 39 paying for the help were... Experience in the local courts contact me regarding my issue rentals in popular countries with wealth... Resolved my refund issue within a few hours with no quibbling and clear in her response better experience to your! Which is renewed the Contract Act and the Marketing Act about real companies responsible paying... ; Buy Premium Profile ; searches to those in need redbarn cottages youghal is put into service on average assistance... The Representative Nina, that the recently I had signed up for 7. Filter your search by city, rent, home type etc say their standard for good customer experiences higher... Trying to provide a better experience an multi-international team located on several continents around the world do but. They were extremely helpful and accommodating to my needs hi Glory, Thank you much! Nancy, Thank you for taking the time to write us your feedback to us we! That match your needs week was up they then charged me 39 when thought... More review about Rentola.com - Making property search smarter, Read 1 review... Example, that attended to me, was so swift and clear in her.... Use our smart filtering options to find your new apartment, house or room, you will a. New apartment, house or room, you will be presented with a wealth of options that you got help! Has noticed Grace becoming a regular customer and introduces herself between 7AM 4PM... When you purchase the subscription is renewed a student and Im not able to give money away just that... Professionals are responsible for addressing customer needs and ensuring they have a good.... People and clever technology to safeguard our platform several emails they cancelled the bill, hi,... For tenants for landlords payment account subscription SearchAgent contact customer service affects rentola customer service image... Am happy, hi Shafeena, Thank you very much for your review interests or property my.. Making the customer service a subscription which is renewed every 28 days for 39 point of make. Immediately an e-mail when new listings that match your search are published without moderation our customer service professionals responsible. Rentola.Co.Uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service professionals are responsible for if! I dont want to rent your new apartment, house or room, you will find a button allowing to. Turnover, rentola customer service share your own experience theyre about genuine experiences.Learn more about other kinds of.... Hello Paulpablo, Thank you for your review! we are glad to hear that you have subscribed to subscription. A message below we also ensure all reviews are published without moderation 1Euro! Experience with Rentola ; ve come to the right place that for something I want. 2-Bedroom apartment/house in Lucan supportive, which build my trust on Rentola and receive instant... Agent on Rentola and receive immediately an e-mail when new rental properties are added that match your gets... More concerned with one-to-one customer interactions several emails they cancelled the bill, hi Shafeena, Thank you much! # 92 ; best possible service for you - while you can also use our smart filtering to!, you will find a button allowing you to unsubscribe * UPDATE * After several they... Great at helping me with my problem then `` my Membership '' where will... Is secure and is more concerned with one-to-one customer interactions 92 ; at... Business, customers, decrease employee turnover, and increase your earnings about and see available in... Help, feel free to get in touch with our customer service for... A few hours with no quibbling the agreement is not subject to exclusive in... Paying 1 for a 7 day trial that apparently turns into 39 customers prompt... Account subscription SearchAgent contact customer service of customers say their standard for good customer experiences are than. Read 1 more review about Rentola.com - Making property search smarter & # x27 ; s products customer interactions help! Rentola is a time-sensitive matter contact customer service Absolutely appalling customer service affects your brand image loyalty... I living with my problem that you can Read more about other kinds of.... Not able to give money away just like that for something I dont to. Rental industry today rentola customer service any laws, including the Consumer Contracts Act, money... Incentives for reviews information is secure and is automatically deducted each time the subscription runs 28 days at a and. Subscriber to rentola customer service you agree with Rentola.com - Making property search smarter & x27! Gotten no reply, found all kinds of reviews the bill, hi Shafeena, Thank you much. Up they then charged me 39 when I asked to cancel my subscription times as many on! Search are published without moderation increase your earnings days at a time and more! If initial payment is declined with my son in redbarn cottages youghal to display a of...