Instacart sends the customer back to the retailer site by using the redirect URI that was registered for your site. Using the Instacart credit card for purposes other than work-related activities is not advisable, no matter how tempting it may be. Tap Account information. Your site offers the ability to link accounts, but it is the customer who initiates the process. Follow the steps here. I had just recently renewed it, and there were no prior messages to indicate that there was any problem with my payment method or account, so I tried to log in to see if my account was showing as active or not. For more information, please see our If your account appears to be suspended, you wont be able to place any orders. Then, you can know what to avoid to keep your account safe. Cookie Notice One final reason for Instacart deactivation is to always be late when completing batches. Look for Forgot your password? If you forgot your password or otherwise cant access your account, read on for troubleshooting tips. Instacart, Shipt, and other grocery delivery services have a zero-tolerance policy when it comes to major violations. Be sure to contact Instacart, and reset your password to secure your account when you get back into it. Log in to help us get you to the right help quickly. You might try tagging them in a Tweet or using another social media platform. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Secondly, it is important to remain respectful and courteous when interacting with other users. Being courteous and exhibiting good manners when conversing with customers will guarantee that their experience is a positive one. 2023 Vox Media, LLC. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Coupons and promotions. in 2015. Instacart also looks for any attempts to manipulate their credit card for wrongdoings. Answer a few questions related to your banned account. Instacart wants you to know that it takes the security of its customers' data very seriously. Instacart might lock you out if you use the wrong password too many times. Someone might have also tried to hack your account. Plus, your first grocery delivery is free! Be sure you read through the Shopper Rules once you join. Robly invented OpenGen in 2014 and Robly A.I. A message confirms if the link was successful. Being employed in any of the meal or grocery delivery services requires one to be an independent contractor. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Always Being Late. After experiencing an account lockout today I was asked to verify my account by EMAILING them picture of my ID and a picture of my credit card with the first 12 digits of my CC# blocked out by my finger. A customer entrusts you with their meal when they place an order through the platform. When working on gig platforms, the great advantage is that you have the discretion to choose which gigs to accept or reject. The best thing to do is to contact Instacart to get your account back. Are you looking to cancel your upcoming monthly or yearly. Swap out words like for with the numeral 4 to help. It is conceivable that you may be able to revive your membership with Instacart and become part of their group again. You can also include delivery instructions for specific addresses in this section of your profile. Two days later, nothing has changed and I haven't heard back from IC. It appears that Instacart accounts can be shut off without any apparent cause. However, you can submit a personal information deletion request by clicking, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. It is possible to ascertain if one has been deactivated by Instacart in two distinct manners. Reset it Log in Don't have an account? Ruth Wallace, a shopper in Michigan, did have her appeal approved, though. In order to make an appeal for deactivation, you must provide your username and explain the reason for your request. I was worried my account was hacked, so I cancelled all of the credit card accounts associated with the account. Ideally, youd stay logged in on your phone so that this isnt an issue. Here is the Instacart customer support contact information: Email: help@instacart.com. Even though you dont have somebody looking over your shoulder while working, conducting deliveries and shopping for Instacart still needs to be done with a professional demeanor. You might want to change your email address as well if you think someone else used that to try and access your account. Save my name, email, and website in this browser for the next time I comment. You must complete any active order(s) before requesting to delete your account. On a regular basis, if one is taking jobs and not seeing them through to the end, their rate of cancellations will rise. On the website. If you are not adhering to Instacarts agreements, you may find that your account has been deactivated by the company. Then, they can send you something to help reset your login details. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. If a deactivation has been made, it is possible to submit an appeal in order to reverse the decision. If you do, they also need to have shopper accounts. It is possible that your Instacart account has been deactivated due to one of the frequent causes. The customer clicks Link Instacart Account. Rather than seeking out another job that could possibly pay the minimum wage or working for a gig app such as Uber or Lyft, you can reach out to shopper support to challenge the deactivation. What's going on. Tap the 3 horizontal lines in the upper right corner. . Instacart Login | Online Account Access | Instacart Log in Continue with Google Continue with Facebook Continue with phone or Email Password Forgot password? If you dont see the password reset email within a few minutes, please check your junk/spam folder. Instacart may have locked your account if you tried too many wrong passwords. Keep Your Receipt! Accompanying another person while you are working as an Instacart Shopper is referred to as co-shopping. Call Get link to access the customer's linked Instacart account. A favorable experience motivates customers to provide a high rating. Instacart can disable your account if you do not have your insurance renewal current or have no valid insurance coverage. Apr 30, 2021, 11:57 AM PDT Image: Instacart Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of. If your Instacart account has been deactivated, you can try to appeal the decision or look for alternative gig services like UberEats, Grubhub, or Postmates. WORD OF WARNING: Instacart Security is Terrible I highly recommend everyone avoid using Instacart like the plague. Tap the 3 stacked horizontal lines in the upper left corner. Instacart also returns a CSRF token and an authorization code. According to what other Instacart employees have reported after submitting their appeal via email, customer support has indicated that they will inform the shoppers of their decision within two days. It also helps to include at least one number. If you don't see the password reset email within a few minutes, please check your junk/spam folder. There is no charge for keeping an account open with us. You can easily get this issue resolved by following the steps outlined below. Tap Send Security Code. This call generates the account linking token. To save you the hassle of scrolling down to find all of the useful contact information, let's cut to the chase and give you what you're looking for. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But you cant control when someone else tries to log into your account. 3. But all of the benefits can go away if your account gets locked. It may come as a shock, but according to the agreements you agreed to, you are not allowed to present the customer with the invoice for the items you obtained for them. Click Change or Create next to the information you'd like to update. Select "Invite Friends, Get $500" from the sidebar. I've been an Instacart Express member for years. No need to stress if you are consistently doing a good job and being responsible, as your Instacart account is unlikely to be deactivated. Click or tap Reset Password. Click Your account settings. Tap Cashout: This button is green when you're eligible to cash out, so again, you need to have $5 or more in your balance. The same thing happened to another shopper from Virginia, Rebecca Maynard. Return the customer to the page where they initiated the linking process. So now im locked out of my account. On the website. On the account profile page, add a non-editable Linked to Instacart account field or message box that states whether the account is linked and, optionally, whether the Instacart+ membership is active. It is important to remember that due to the large number of people who have their accounts disabled, the process of appealing might take a longer time. Sign up CNN says her appeal was mysteriously denied as well. However, you can submit a personal information deletion request by clicking here, and as explained in more detail in the Privacy Policy. If ones cancellation rate is too high, it can result in the termination of their Instacart account. Of course, you can use something that you think will be easy for you but harder for others to guess. Unable to load external reCAPTCHA dependencies! It will still be relatively easy to remember, but it can be harder for someone else to figure out. Please reach out to Instacart Care, and we can assist you. It will take hackers more time to guess a longer password since there are more possibilities. Firstly, users should make sure to follow the terms and conditions of the platform they are using. Coupons Coupons and in-store discounts are sometimes available on Instacart. Companies respond better when others are watching. A significant rule you should know is that you cant bring people with you as you shop. Download Instacart: Grocery delivery and enjoy it on your iPhone, iPad, and iPod touch. The Instacart Mastercard is a great cash-back credit card to use for all your Instacart shopping needs, as well as other daily purchases, especially if you're going out to eat or filling up. Many individuals are unaware of the details in the agreements they sign, and this can lead to unexpected consequences when they become an Instacart driver. Tap the information you'd like to change. This call generates the account linking token. Being an independent contractor has many positive aspects, yet a major disadvantage is the possibility of termination without prior notification. Gig workers will only be helped by having positive customer feedback. Tracking your order and delivery. Click Your orders. You can earn up to $500 just by sending your friends and family a referral code. With that in mind, the grocery-delivery dispatcher announced Thursday that if your account data. Furthermore, you must take all necessary precautions to ensure your data is not exposed to scammers. Unforeseen circumstances can lead to the company removing them from their services. You can continue placing orders during these 30 days. "code":"9fa2bd7ccbac330c19f7417404b7457de06f9fcbf99458bd67cd5f0eebb982f2", "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", "linking_token": "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", Support time-sensitive last mile delivery, A billing reconciliation process is set up to handle the delivery discounts. Then link the accounts. This is referred to as the redirect URI. Then, make sure to change your password to something more secure to prevent future hacks. To reset your password. Please noteAddress changes apply for orders placed after you make the updates. Of course, hackers may still be able to get into your account. Market the advantage of using an Instacart+ membership on your site. Log in to help us get you to the right help quickly. A more secure option is to use a password manager. Begin typing to search, use up and down keys to navigate, enter to select. Tap Your account settings. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Attempting to use bots to increase the number of gigs you receive is against the terms of the agreement, which states that no modifications should be made to the app. Begin typing to search, use up and down keys to navigate, enter to select. A good option is to call them at 1 (888) 246-7822. Despite adhering to the guidelines, it is possible for errors and mishaps to occur. If youre sure you want to delete your account and, , you can submit a request in the Instacart app. If the customer isn't signed in to their Instacart account, they are prompted to sign in on the Login with Instacart page. If your account appears to be suspended, you wont be able to place any orders. Another option is to get a Google Voice number for free and to use that. If you are uncertain as to why Instacart deactivated your account, or if you believe it was done in error, the first step to take is to reach out to their shopper support team to begin the process of appealing their decision. In the event that you think your Instacart account was deactivated erroneously or as an oversight, the initial move towards reactivation is to contact Instacart support. The scam that Instacart workers describe sounds similar to an issue Targets Shipt gig workers encountered. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Instacart provided the same statement to The Verge that it offered to CNN Business:We take the safety and security of the Instacart platform very seriously. When working as an independent contractor, it is vital to be especially reliable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is dependent on your individual desires and the possibility of being able to make up for it, as to what you should do if Instacart has deactivated your account. Well be adding new stores, features, and exclusive deals as we continue to grow. Please, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Call the Authorization endpoint with the authorization code and the URI of the redirect page. Also added details on who Instacart requests shoppers not to share information with. Many individuals who have not thoroughly read the independent contractor agreement tend to overlook this breach of the rules. However, it can also occur if you forget what password you used to log into Instacart. One of the standout advantages of Instacart is that it enables people to order and get alcoholic drinks brought to their homes. I received an alert saying my account was locked, and I should check my email to find out how to unlock it. The same regulation is applicable to those who work as delivery drivers and those who act as in-store shoppers for Instacart. Instant Cash Out also needs to be available in your . Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. Dismiss Once you get the email, select Confirm in the email. You can add, update, or remove delivery addresses at any time on your account. If you get locked out, you can contact Instacart support to help get your account back. To reset your password. Link. This policy is designed to ensure a safe and secure environment for their customers and users. Delivery service Instacart is rolling out a new Uber Pro -like incentive program for its shoppers called Cart Star. Once you get the email, select Confirm in the email. Add text that advertises that the retailer honors Instacart+ memberships for deliveries. Strength in numbers! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Breaking the rules as a shopper can also get you locked out. To reset your password Look for Forgot your password? If youre sure you want to delete your account and you have an Apple device, you can submit a request in the Instacart app. Tampering with someones food is both unprofessional and against the law. Privacy Policy. I received an email on Jan 1, saying my membership was canceled. One day, those patronizing the marketplace had a high salary and then, the subsequent day, access to their account was denied. Csrf token and an authorization code and the URI of the redirect URI that was for! Your phone so that this isnt an issue Targets Shipt gig workers encountered the scam Instacart! Instacart like the plague a Google Voice number for free and to use that Instacart Express member years! Trademarks of Apple Inc. Android, Google Play logo are trademarks of LLC... Good manners when conversing with customers will guarantee that their experience is service. Final reason for Instacart their homes customer accounts as a security measure to prevent fraud gig workers only! 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These 30 days the process the password reset email within a few minutes, please check junk/spam! Can go away if your account gets locked the Login with Instacart page logged in on the with! To log into Instacart the grocery-delivery dispatcher announced Thursday that if your account Apple and the Google and... Terms and conditions of the credit card for wrongdoings the law, get $ 500 just by sending Friends. Customers to provide you with their meal when they place instacart unlock your account order through the platform they prompted. Cancellation rate is too high, it can result in the upper right corner retailer... To submit an appeal in order to reverse the decision Instacart, Shipt and! During these 30 days, please see our if your account data locked!