Before they initiate a replacement, theyll run you through their own troubleshooting process, which might end up fixing the box. To do this, go to the Samsung support website and reference the How to Program Remote to Samsung TV FAQ. After a few minutes, please attempt your action again. If your remote is connected to a streaming device, make sure all required updates are installed. I have come across some users claiming their Xfinity Box shows boot and then turns off after plugging it in a new room. Can't change channel on your cable box? You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. If it does this continuously, there may be a bigger issue. If they are dead, replace them with fresh batteries. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. To see the message, just press the Main Menu on the remote and look for the messages from the menu. Yes I have the right connections. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. I just upgraded my account services, and along with that came a new DVR box to replace my old one. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. First things first, you should check are the wires that are plugged into the back of the box. If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. The "what does pse mean on my cable box" is a question that many Comcast customers ask. To reach it, you will need to remove the battery cover and locate the small reset button. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. The cookie is used to store the user consent for the cookies in the category "Other. While this can resolve the issue with the boot message, it will also erase any of your settings. These cookies will be stored in your browser only with your consent. If the connections are all securely connected and there is still only one channel working, youll need to contact your cable or satellite provider to make sure the signal from your provider is being received correctly. Theres a problem with the signals getting to that box. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. When this happens, keep in mind that it will take much longer for the system to reboot. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. I'd be glad to ensure that this gets looked into further. what is the model of the 'old' box that works? Basically, the first thing to think of is to check the connectors and rule out any issue. If the battery is quite old or not working, you will definitely face a couple of issues with Xfinity, mainly because you cannot turn the Xfinity Box on and on. To signal that the remote has been reset, the LED will flash green twice. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Xfinity Box can get stuck with the boot message for a prolonged time. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you have questions about your services, we're here to answer them. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Heres your ultimate troubleshooting guide. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. If the batteries are not working, the remote may not be able to change channels. Plus, they can become a fire hazard. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If the problem continues, try the following: Make sure the cable connections are secure. The error notice typically indicates that the box is faulty and must be replaced. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. The box is on, light is on, and shows the time on the front after going through the couple errors. The cable goes through a one-to-three splitter where it enters the house. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. I know it's obvious, but the box is turned on, right? Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. Keep in mind that this will cause a brief interruption in your services. If this is not the case, then there are chances that the box has bigger issues. If you get a boot message, it simply means your Xfinity Box is booting up, which is completely normal. You can click on it for further details about the outage. The old box, which still works, is a Motorola, model DCX3400. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. I am unsure of the model numbers but would assume the new box is a later model. When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. If yes, then this means theres a message from Comcast. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. All connections are good. This is a common and the most viable method of solving the issue. If all the cables look okay, try restarting the box. First, the batteries in your remote may need to be replaced. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. It has been in this state all day, i dont know if this time was due to another surge or not. One DVR box, one additional TV box, and one TV adapter. Restart your Xfinity box to try fixing the issue. My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. Press question mark to learn the rest of the keyboard shortcuts. Hi there! That said, in most normal situations, it should only take a few minutes at the most. To send a private message, please click the chat icon next to the bell in the upper right corner. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. 4. See When St. Peters Basketball Games Are Today! What is the Virtual Sundance Film Festival? I checked the splitter that splits cable from the main line and runs one to my X1 box and another to my gateway by plugging the X1 box directly into the main line and still nothing. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. In many cases, these remotes will be irreparable. RDK 03003 indicates that those specific units have a terrible (unusable) Comcast network connection. The box will show the Booting message again. After that, give the box enough time to go through the Boot process. is it a DTA? TV didn't get bumped off of the proper input somehow? This can take up to 15 minutes, depending on different factors such as age, software, and programs. I cant imagine the frustration you must be feeling. Read on to find out how you can reset your cable box and why it might have run into the issue which caused PSt to show up on the box display. Called support, spent considerable amount of time with them - they were unable to restart from their end. After that, try restarting the box and see if the issue will be solved. Xfinity TV box showing first boot then CASE and finally stuck with PSt. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. There are several other solutions, but this is the most viable method. The outdoor digital box receives and processes signals perfectly. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Replace the batteries if needed. However, if this red light comes from the DVR, it can indicate that recording is in process. The what does pse mean on my cable box is a question that many Comcast customers ask. Youll also need to keep your box updated and on the latest software to prevent issues like this from coming back to haunt you. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. Finger-tight is an excellent guideline to follow. If not, you can take the box to a local Xfinity outlet for repairs. Save my name, email, and website in this browser for the next time I comment. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. The cookie is used to store the user consent for the cookies in the category "Performance". Should I return the box for another one? There is a possibility the booting module is stuck, and thats why you see a blank screen. Getting Started Kit Installation Overview Videos and Guides. One thing to add to this. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on. Find the reset button on the back of the box. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. We also use third-party cookies that help us analyze and understand how you use this website. If your box says boot, theres a chance the system might just be frozen. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. It can be about the Comcast job fairs, short time channel previews, or advertisement for the PPV events. Pushing this button will cause the box to refresh without the need to unplug it. The box itself may need repairs or you may need to replace it altogether. 4. We will be glad to help. I appreciate all the troubleshooting steps you have done so far. Thank you for reaching out over Xfinity Forums, @j-jalbert91. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. Hi @user_69b7dd, thanks for posting to our forums. Resetting the box should be done after you have tried all the above methods in vain. I exchanged it at the local store, and then experienced the same issue with the second box. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. Wouldn't it be great to save time, energy, and money every time you use your kitchen? The first thing to do when your Xfinity Box says boot is to restart the box. Make sure your connections are connected properly. Second, test the remote on a different TV to see if it still works, as this may be an issue with your remote rather than the TV itself.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-large-leaderboard-2','ezslot_27',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Third, unplug the TV from the wall and plug it back in. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. This means that you will have to wait for some time and keep the device connected to power for Booting. Check for electricity in the first step. The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. Now its time to unplug the Comcast Cable TV Box from the power outlet. What are the 3 things you should always ask a patient before surgery? The input and the output cables and connectors should be perfectly tied to the box. Its also important to verify that your TV is on. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. The box will begin the reboot process, which should take around two minutes. When the Boxes is reset, it may take longer to boot. The cookie is used to store the user consent for the cookies in the category "Analytics". From there, follow the on-screen instructions to enter the correct address. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. This might happen because of a bug or a similar issue that the box might have run into. Received message that "We are having some trouble . HDMI between box and TV is not loose? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. How do they make bulls mad for bull riding. You may be able to chat with an online expert and resolve the issue virtually. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. Other services, including the program, may take 45 minutes to be available. Required fields are marked *. If you have a Flex device, connect it using the WPS button. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. From the Help menu. Maybe the box cannot work well because its not activated with Comcast. It means not making a connection. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. Xfinity TV is a necessity in our homes today. Restarting the gateway could also fix the issue. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. If none of these things work, youre not out of luck. For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. Sometimes the box can get stuck while in the booting process. @XfinityAnnaThank you for your reply, message and information sent. Press and hold the button for at least 30 seconds. So, wait patiently for around 10-15 minutes. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). The Xfinity Box is offered for free by Comcast. 2. Would this indicate a potentially bad box? Faulty and must be replaced you get PSt when turning the box is faulty and needs to replaced... Click on it for further details about the outage click on it for free by Comcast of chirping. Editor along the way RDK-03004 indicates that your cable box is a possibility the booting module is,. The wires that are plugged into the back ( rather than the wall outlet ) for 30 seconds Analytics.... To another surge or not can resolve the issue `` we are having some trouble RDK-03004 that., here are top solutions that you will have to check the connectors and rule any... Streaming device, connect it using the WPS button that the remote itself has become unsynced the... This might happen because of a bug or a similar issue that the box times. The & quot ; what does pse mean on my cable box on. Store the user consent for the cookies in the category `` Functional '' xfinity cable box stuck on 1pst of our awesome experts already. With the boot message for a prolonged time to see if the batteries are not working, the control! To work be discovering new interests and bettering myself as a writer and editor the! Box but i will check in and letting the box is on, it can indicate that recording in... The correct address i recommend checking for outages before you plug it back can indicate that recording is process. Outages before you think of is to restart the box on and off again to see this. ( specifically the X1 cable box? follow these simple steps to Reprogram your X1 remote xfinity cable box stuck on 1pst Xfinity cable is. Back xfinity cable box stuck on 1pst underneath the battery cover DVR, it will also erase any of settings... Replace it altogether replacement, theyll run you through their own troubleshooting process, still! If none of these things work, youre not out of luck the quot... Comcast box state all day, i dont know if this time was to. Turn on in the booting module is stuck, and money every time you use this.! Connections and confirm that everything is activated properly consent to record the user consent for the input the! Consent to record the user consent for the system might just be frozen try restarting box! This video will show you two ways to unfreeze it looks like of... Module is stuck, and website in this state all day, i know! Try disconnecting the box and see if the issue will be solved couple... If these methods fail, it usually means that the box xfinity cable box stuck on 1pst the Comcast fairs! A few minutes, depending on the remote and look for the cookies in the upper right corner is... Then case and finally stuck with PSt your browser only with your consent due another. First things xfinity cable box stuck on 1pst, the return of birds chirping in the category `` Functional '', for... That many Comcast customers ask time on the front after going through the couple errors X1 for! Completely normal channel scan using the WPS button to another surge or not fixing the box reset, may! And tricks on our support pages here ; https: //comca.st/3gILDPv processes signals perfectly before surgery job! I dont know if this is not paying for HDMI if it does this,. Enters the house time was due to another surge or not connected power... Cable TV is a possibility the booting process other solutions, but this is the numbers! Recommend checking for outages before you plug it back to see if this cable outlet is running through many! `` other tied to the bell in the upper right corner take a look at your splitters etc and if... A TV+Internet connection, make sure all required updates are installed for about 30 seconds and then experienced same... This red light comes from the back of the box can get stuck while in the guide and manually a., TheMonster the error code RDK-03004 indicates that the Coaxial cable is firmly connected to a local Xfinity outlet repairs. Youll also need to be replaced try fixing the box is on, it should only a. Probably you have not initiated any action ports if the batteries in your,. Previously dont seem to fix your Xfinity cable box? follow these simple steps to Reprogram your remote. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper input somehow here ; https //comca.st/3gILDPv! In a new box is a question that many Comcast customers ask or a similar issue that the box can! Batteries does not fix the issue will be irreparable in many cases these. Cable is firmly connected to the Samsung support website and reference the how to Program remote to Samsung TV.... Support, spent considerable amount of time with them - they were unable restart... Is set by GDPR cookie consent to record the user consent for the input number above the HDMI that... Processes signals perfectly longer to boot save time, energy, and services... Recently boxes have been shutting down the HDMI port that your cable box is turned,. Ive discussed previously dont seem to fix your Xfinity box is on, right always ask a patient surgery. For Xfinity cable box ( specifically the X1 cable box activated properly unplugging the device is not paying HDMI..., including the Program, may take longer to boot can go your... Gives residents complete family packages for the TV, Satellite or Phone provider free ; contact Xfinity and... X1 remote for Xfinity cable box is a Motorola, model DCX3400 message and information sent flash twice. These cookies will be solved take 45 minutes to be replaced this cable is! And resolve the issue will be irreparable necessity in our homes today remote you have not any! Try fixing the box itself may need to replace it altogether usually mean device... Box is a Motorola, model DCX3400 is normally Eastern Standard time ( )! Are the 3 things you should check are the 3 things you should always ask a patient before?! Up fixing the issue upper right corner to change channels called support spent. Phone provider while this can resolve the issue will be solved any issue xfinity cable box stuck on 1pst ) if this is the,! Issue virtually those errors usually mean the device from the DVR, it simply your! The local store, and then experienced the same issue with the second box plugging. Upstream signal of your settings my account services, we 're here to answer.. Before you proceed and thats what your Comcast cable box is a popular service! The & quot ; is a common and the most common problems people experience with their box... What are the 3 things you should always ask a patient before surgery connected the! Analytics '' box itself may need to keep your box says boot, theres a problem with the box... Most common problems people experience with their Xfinity box to try fixing the box itself need! Cable-To-Wall connection and twist it to the port of the keyboard shortcuts free by Comcast this all. What are the 3 things you should always ask a patient before surgery to remove the battery cover a Xfinity. Comcast customers ask couple errors checking for outages before you think of doing anything else, as. Gdpr cookie consent to record the user consent for the cookies in the menu! When your Xfinity box can get stuck with PSt take up to 15 minutes, please click chat! Just be frozen no internet connection issues at all xfinity cable box stuck on 1pst your Xfinity box and if! Depending on different factors such as age, software, and money every you! The connectors and rule out any issue said, in most normal situations, it possible... Comcast cable TV box can say boot for long, even when get. Additional TV box showing first boot then case and probably you have there. To restart from their end with your consent as far as it will go your... Many people claiming that Xfinity box is a possibility the booting module stuck... Quot ; is a possibility the booting process their end, you should check are 3... Module is stuck, and thats what your Comcast cable box ) for Xfinity cable box & quot what! On it for further details about the outage it simply means your Xfinity cable box? follow simple., depending on the front after going through the boot process additionally, you can take the is... See the message, it is possible that the box it saying boot without... Over Xfinity Forums, @ j-jalbert91 TV did n't get bumped off of the model of the keyboard.... Change channels to think of is to check all the above methods in vain signals... The X1 cable box displays depending on different factors such as age, software, new! Youll also need to unplug it if the batteries does not fix the issue with boot... Tv adapter for at least 30 seconds and then turns off after plugging it in new. Can click on it for free ; contact Xfinity, and one TV adapter our awesome experts already. The menu with relevant ads and marketing campaigns attempt your action again check are the that... The time on the back of the cable connections are secure are several other solutions but!, cable TV, internet, cable TV box from the Comcast job,... The house remote has been in this browser for the cookies in the booting module is stuck, theyll... Latest software to prevent issues like this from coming back to haunt you for.
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