Unfortunately, it seems to be becoming more and more commonplace that manufacturers and businesses will NOT stand behind their products, or their own warranties. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . Made our day. I doubt that I will ever purchase anything further from LazyBoy. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. I do not sit on it that much as most office chairs, probably once every other day for about an hour. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. Our children are gone, and if it does get rumpled with grandchildrenI'm happy! Even the color (a medium/light teal color) doesn't date it. $2600 chair that has been broken as much as it has worked. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. It's the only recliner that lets you recline the back without lifting the leg rest. I had purchased a "recycled leather" recliner in 2013. I found another chair asked if could just bring that one back and up grade and pay the differance. My advice - buy somewhere else and save yourself a lot of money and will get better customer service. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. This was lazy boy of Sarasota florida. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. Thanks for posting the pic. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. We were helped by Michael. The people with experiences in the low times are most of what you are hearing, and some people have high expectation with what they used to be pre 1990s, and are disappointed in the current state.Now the 2 brands I recommend are Best Home Furnishings, and Flexsteel. It matches mine exactly (maroon leather), but is bigger. Made in the USA so you get your furniture quicker which is a terrible sales pitch. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. Nowadays, the chairs are made of cheaper particle board, not solid wood like they once proudly claimed. We finally settled on 2 Morrison recliners and he ordered them for us. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. After delivery, we almost immediately had problems with the coloring of the leather wearing off. A lot of the brands can have a pretty harsh recline with limited adjustment. GO SOMEWHERE ELSE. I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. Furniture was ordered and we we told 8 weeks. I understand that there is a general slow-down of furniture orders due to the current supply chain issues. They also indicated that it was true. The material and comfort is very worth it. As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. Eric Bray was 10 stars. I bought a $1200 rocker recliner a little over 1 year ago. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. The electrical components have broken as well. We purchased some furniture here in May. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. Its now 15 weeks and we get delivery date Dec. 23. Great experience. It is like the check is the mail deal. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. When I opened my garage door in the morning this huge box was sitting on my driveway. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. Go see Patty to find the right furniture for you! While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. Tim. I would recommend (if you haven't already done so) filing a complaint with the Better Business Bureau, the FTC and/or Attorney General's Office. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! Between the both of them we felt enlightened and very happy with our purchase. Mind you this isbrand new unused furniture. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Our delivery was a total disaster. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. They said Lazy Boy will say it is normal wear and tear. Repair Made On September 23. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. I just checked and Crate & Barrel has some fabric recliners. Nowtry to get help! Recliners are very comfy and men especially love them, so many brands have created great ones. Do you remember the name of the style? The original delivery date was "approx end of May". Be warned - this stuff is now junk, but the price doesnt reflect it. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. Lane Home Furnishings Lift Recliner. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. Three times I have been on hold - disaster. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! Business as it should be conducted. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. Havertys In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! Great furniture! La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. Called again after 2 weeks and told 10 more days. When I complained about it to the store manager, Christine, she basically said, "too bad." I ordered it and from the beginning I had issues. The noise is still unacceptable. Select Upholstery Color: Charcoal Charcoal My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. She said the price is the price .No discounts. The store sent Mario out to fix the problem which he didn't. Plus, they don't look like recliners. I can't vouch for anyone else there. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . In addition, on Google they are only able to achieve a 3.6 star rating. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! All the connections are tight, and the other side works fine. This allows you to get a great deal on furniture year-round. I called it in to have someone come and look at it and fix it. Contemporary, Mid-Century Modern, Transitional or . Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. Called for service,had to wait 6 weeks for a home visit. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. LA Z BOY wall-hugger power recliner buyers beware. Quick Links About Flexsteel At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. I hope you find something that helps him sleep at night. Great customer service. We have been trying to get them to put the pieces together for months. I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. Funny, we've never had that problem the 20 yrs. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. I called the repair department and had to wait 3 months for an appointment. Great store! I've read some comments here that Lazyboy is no longer a good brand to buy. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. It looks like the recovery is as good as it is going to get. She instructed me about all the makes and models and sold me a chair. My wife was told to call the parts support team, the product support team, and the service center. Adjust the legrest with a convenient side-mounted handle. We bought DH a power reciner by Palliser over two years ago. The recliner is nice but the couch & loveseat are definitely not. Shopping was easy and he didnt pester us while we were browsing through the store. But we now have to live with this. That was June 8th, 2020. We've had several Lazyboys and the quality has been good. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. You can be sure I'll never buy another product from them. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. We were given an estimated delivery window of 1/6/23-1/18/23. We can't wait to receive the sofa. This is furniture we really use. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. The experience dealing with La-Z-Boy has been awful from the start. We have waited since September for the sofa and since the middle of January for a repair. Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. The wicker started to deteriorate after about 2 years and then just disintegrated. We've had it ever since and my hubby sits in it daily. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. So many fun choices with such comfort. Dave was very helpful and knowledgeable in answering all our many questions. Strike 3. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. We brought a piece of fabric from mom's couch and he found the perfect accent color. We bought a couch which costed over $5,000 May 31. For a senior citizen to pay almost $1500.00 for something which they still have not delivered is unacceptable. Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. The price of Lazy Boy starts at $399, and they vary based on variety, model, upholstery, and size. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. I was left no paperwork or documentation so when only a partial part delivery was made I had no way of knowing. We try our best to keep things fair and balanced. Also foam of seat not entirely installed and too short for frame of chair. No budging on the final fees. He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. His father had his own spot. We got three great recliners at a good price and are very happy. Joe was great and with the help of Dan, we were able to buy our dream lay z boy. On November 1, 2021 we purchased a lounger and fully paid for purchase. Very nice follow up email afterwards. They were fantastic to work with from start to finish & we love everything we bought. I just want my La Z Boy fixed. Check Price on Amazon Best Wing Back Recliner Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. Both brands offer several recliner types, with varying materials and colors for the covers. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. The store manager Kenneth Medford would not answer or return our calls for weeks, after 100% follow-up being done on our side of things he says there's nothing he can do, "call corporate." Bradington Young would be my second choice after Hancock & Moore. Patty is the kind of salesperson any store should have. So, which one is the best? There was no sales pressure and we were very happy with the product. She's had to talk to these people while on her job, we've both had to take time off of work, she had to discuss it again while on a recent vacation. They took the information off of the recliner and stated that someone would contact me with a quote. the September 2021 one of the boards on the back of the seat broke. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. We Owned Our 'New' Chair Over 2 Months Before Fixed. I purchased two. I might go crazy trying to straighten a slipcovered sofa everyday. Now about two years later, it's flaking apart. WE are very disappointed in this product. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. The controller isn`t working. There was absolutely no support from the store and we will never buy from Lazboy again! This is one of the best times to be an online furniture and home decor shopper. We used them everyday and aside from some sun fading, they are still in great shape. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. These 7 smart and svelte chairs some without levers have mastered the art of disguise, If a scarlet sofa or royal-blue recliner has your heart singing, here's help to make sure it hits the right notes, Learn the art of sharing a home, including paring down, trading up and talking things out, My father had his own spot in the house. Really you couldn't use Maine grade plywood and glue and screwit together? Thanks again. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. Like all things you read on the Internet, understand there is no better judge than yourself. I can't stand high pressure sales people but this was just the opposite . Wonderful service! Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. We chose the latter and glad we did. Geddy was very interested in working with us. A little late to the party here but, this is for Linda R and any future readers. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! Stress, discomfort and months of trying to deal with these people. She helped us get exactly what we needed to replace an old lift recliner. The sales rep hadn't received my messages. Not long after getting it home it seemed to be tilting slightly to one side. Service/Design/Furniture - 5 STARS! Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. We initially had a great experience with La-Z-boy. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. What part of lifetime is covered? Never again. Both types of chair required service calls within a short period after purchase. 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