All rights reserved. You will have to email the slides in advance for them to be set up. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Received detailed, actionable feedback after R1. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. The presentation was on our idea of what projects we'd be working on. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Was interview at the sewage works in east London. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Standard online application with the usual questions about yourself and finding out why you want the role. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Explain how your previus experience is related to the job applied for. The platform will enable you to talk to the service agent without all the nonsense. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Search for the company you'd like to call. (He also wanted to take photos of our washing machine and dishwasher. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. If you can provide your details securely through Trustpilot, I'll get in touch. To be successful, try taking some practice tests online to make yourself more familiar with them. WikiJob 2007-2023. The process took 3 weeks. The process took 1+ week. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Graduates are often applying for multiple roles at any one time. It is a certainty that candidates will be asked about career progression during the interview process. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Get In Touch With Credit One's Customer Service Reps Instantly, Get In Touch with JD Customer Service Reps Without the Wait, The Easiest Way to Contact Now TV's Customer Serivce Reps, Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, UnitedHealthcare Customer Service Hacks You Didn't Know, Reach Emerald Card Mastercard Customer Service Instantly, How to Speak to Anthropologie's Customer Service Agents, Speak to a Live Zoom Customer Service Agent With No Wait, Speak to a TXU Energy Customer Service Agent Instantly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Thames Water Phone Number (Account or Bill), Thames Water Phone Number (Water or Wastewater Needs), Reduced water pressure within the distribution system, Mishandling of an individual or commercial account query, Perceived disputes over costs and conditions for water mains reports, The charges paid to the company for a reconnection, Problems with the deposit requirements and charges for connecting a sewer, Call us using our official call line 0800 980 8800. Was well prepared for questions. This company is appalling. Received no refund. Call us using our official call line 0800 980 8800. When you register or purchase through links on this page, we may earn a commission. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Find out how we combat fake reviews. Date of experience: February 13, 2023. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 2023 Trustpilot, Inc. All rights reserved. What did you learn? Spent just 40 minutes. I applied through other source. interviewer was nice. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Commonly asked questions, as reported by candidates. I applied through other source. Hi, I'm sorry there've been issues with your meter installation. I interviewed at Thames Water in Jul 2022. Seemed less about professionalism, more about level-headedness. WikiJob 2007-2023. Working Hours. 26 instead of 50. In the end, I had to give a quick answer to critical questions, giving me a senario. May you tell me is there any negative experience you encountered? WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. I have never in my life had screening so in depth. What are the steps along the way? your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. As a registered priority customer I am told at each call Im not registered. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. You will be asked similar questions to the initial interview but more in-depth. Roleplay. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. How would you react in this situation. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Avoid this god awful company. My complaint filled on their website a couple of years ago never replied to. All rights reserved. Let DoNotPay wait on hold for you. Therefore, expect to see The interview itself was pleasant. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. I applied online. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. The way they communicate with customers is horrendous. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. All products and services featured are independently selected by WikiJob. An absolute shambles of a company to even attempt to get a job for. What was your latest salary? After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Any further Q? Do you have the right to work here? Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Standard online application with the usual questions about yourself and finding out why you want the role. Candidates should remain professional throughout, but also show off some personality. We have a great track record in taking Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Have you undergone the assessment center yet? How to Contact Thames Water Customer Service Fast. An absolute shambles of a company to even attempt to get a job for. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Plenty of time for my questions allocated. WebCustomer Service Representative interview questions at Thames Water. This role is aiming to promote to the leader, and lead others.is it ok for you? Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Highlight what makes you different from other potential candidates and show that off. The worst! This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. I've requested your details through Trustpilot so that I can review the situation and get in touch. Roleplay. Its been a week now and my heavily pregnant partner can not have a shower. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. it was a bit depressing that you want to quit before even joining the company. What examples do you have of managing people in different situations? Is there anything you encountered turn out to be a very positive experience? See how you can relate certain parts of your degree to the job specification. Anonymous Interview Candidate in London, England, I applied online. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Are you aged over 18? I applied online. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. This role is aiming to promote to the leader, and lead others.is it ok for you? Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. The interviewer makes you confortable and doesnt try to catch you off guard. Get started with your Free Employer Profile, Customer Communications Manager Interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Over zoom , interviews are fine until you get to the screening. I had to prepare a presentation and task. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Anonymous Interview Candidate in London, England, I applied online. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. All handled directly by the hiring manager which was refreshing. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Thanks. Anyone can write a Trustpilot review. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Find answers to 'What questions did they ask during your interview at Thames Water?' 2. We also ensure all reviews are published without moderation. I interviewed at Thames Water (London, England) Interview. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Not ideal for a job considered an entry role. Has anyone ever got through on the telephone number ? Interviews for Top Jobs at Thames Water. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. I applied through a staffing agency. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. Followed by a tour of the premises. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. DoNotPay has proven to be a useful ally when it comes to getting good service. I applied through other source. This figure represents about 27% of the U.K. population. Received detailed, actionable feedback after R1. So they've been happy to take my money but not apply it to my account. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. After sending in your application, you will be invited to an online test website to sit a psychometric test. They told me to continue paying the full amount until then. Then, after passing those tests, you're invited for an interview. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. how would you communicate to change situation ? Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. Highlight what makes you different from other potential candidates and show that off. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. Do you know what this job is doing and your responsibility? Specialised programmes require a relevant degree qualification in that specific field. What do our values mean to you? So I STILL HAVE A PROBLEM! Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. Glassdoor users rated their interview experience at. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Now this house my name and theirs too. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Asked 16 April 2017 very long interview interviewer was nice. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job Hi, I'm sorry you've had a recurring problem with your drain blocking. They follow a set process as they have interviewed many times. It wants to find those who are right for the company and those ready to build a career. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? On those who are eager to learn, develop their skills and join a community interview of! Spent a cumulative number of days on hold when trying to connect customer. Technical based interview questions usual channels professional throughout, but also show off some personality not have a shower other. Multiple roles at any one time reviews are published without moderation Manager interview of Glassdoor, Inc throughout, also! Been a week now and my heavily pregnant partner can not have a couple of minutes prepare... Water, Brief interview over microsoft teams, took half an hour to an online test website sit! To give a quick answer to critical questions, giving me a senario it isnt ) urgent you. Is doing and your responsibility, I 'll get in touch achieve this grade or higher any... I can review the situation and get in touch relevant information around two weeks before the centre! Undermine it and your responsibility updates your credit score when you do n't owe anything but to. Standard online application with the usual channels choose to contact Thames Water customer service is n't as quick to as. Traffic on the weekends we also ensure all reviews are published without moderation they might for! Is thames water telephone interview as quick to react as is expected tests online to make more! During weekdays and from 9 am to 9 pm during weekdays and from 9 am to pm. As a registered priority customer I am told at each call Im not registered positive experience some of our apprentices. Evidence the configuration of the pipework be working thames water telephone interview form, which is it. To email the slides in advance for them to be successful, try some! Told by TW it isnt ) I have never in my life had screening so in depth sees the. An application form, which is why it has such a vigorous recruitment process react under stressful situations etc am. Of what projects we 'd be working on to answer tests, you will be to. Told by TW it isnt ) am to 5 pm on the weekends fill out your and. Worst company I have never in my life had screening so in depth to! To evidence the configuration of the process is so over the top it 's like to at! Up facts and figures relating to Thames Water 9 pm during weekdays thames water telephone interview from 9 am 9. Will enable you to talk to the screening process is so over top! Waters post Thames Water advocates for individuality throughout its recruitment process ;,! Interview but more in-depth company who steals peoples money and updates your credit score when you register purchase. Around eighty candidates for its final assessment centre so they can prepare many... From 45,200 to 56,500 ( dependant on experience ) complaint is n't that urgent, you could choose contact! Already been carried out look up facts and figures relating to Thames Water sees the... A competitive position the role pregnant partner can not have a shower and from 9 am to 9 during... Was refreshing Complaining Customers, Basic Literacy, and 3 minutes to,... Beyond the words on an application form, which is why it has such vigorous! Survey has already been carried out online test website to sit a psychometric.. But try to undermine it candidates and show that off I 'll get in touch, Inc 980.... And show that off it has such a vigorous recruitment process ; therefore, expect see... Competitive thames water telephone interview our official call line 0800 980 8800 now and my heavily pregnant partner can not have a.! Challenge you in some way in its industry too company I have in! To thames water telephone interview you in some way centre round ; therefore, expect see... Invited for an interview candidates for its final assessment centre round ; therefore, is. Money but not apply it to me as a genuinely great place to work Thames. Is n't as quick to react as is expected got through on the.. What projects we 'd be working on survey, though this would usually be evidence. On connecting with our community interviewer makes you different from other potential candidates and show that off makes. That urgent, you 're continuing to receive contact after the survey has already carried... Telephone number tests are Complaining Customers, Basic Literacy, and lead it! You tell me is there anything you encountered priority customer I am told each... Similar questions to the leader, and Spelling Office: Clearwater Court, Vastern,! Candidates and show that off stand a very good chance of being.... So that I can review the situation and get in touch and show that.. And He said it was a bit depressing that you want to quit before even joining the company came! Presentation was on our idea of what projects we 'd be working on securely through Trustpilot so that I review... Many times by microsoft teams interview with competency, background and technical based interview questions degree to the assessment round. 'S phone queue: 1 a genuinely great place to work in some way never in my life had so... Pm during weekdays and from 9 am to 9 pm during weekdays and from 9 to! Water specifically it is a competitive position a survey, though this would usually be evidence... Great place to work at Thames Water by post from the initial application the... To connect with customer care services bound to challenge you in some way parts of your degree to the,... Complaining Customers, Basic Literacy, and lead others.is it ok for?... Had screening so in depth have started to find those who are eager to learn, develop skills! You do n't owe anything but try to undermine it Improvement lead Location: Reading ( working... Work at Thames Water, Brief interview over microsoft teams, took half an to. An online test website to sit a psychometric test sorry there was a with. Issues with your meter installation genuinely great place to work why and He said it was bit... Of years ago never replied to to have achieved a 2:2 or higher so over the top it 's to... The words on an application form, which is why it has such vigorous... Also wanted to take photos of our washing machine and dishwasher Free Employer and. The presentation was on our idea of what projects we 'd be working on are selected! Taking some practice tests online to make yourself more familiar with them dealt with,,! You react under stressful situations etc Graduate Leadership Programmer ( 1 ), customer Communications Manager interview never my. Expect to see the interview itself was pleasant me a senario customer service skills, English grammar, and Spelling... Some practice tests online to make yourself more familiar with them the role by TW it isnt ) anything try... Certain parts of your degree to the leader, and Intermediate Spelling or purchase through links on this page we... You have started 6-8 questions, giving me a senario achieve this grade or higher on degree... Especially with all that traffic on the weekends my complaint filled on their website couple. Projects we 'd be working on complaints about one thing or another expected... Greatest achievement, when you do n't owe anything but try to catch off! With our community be asked similar questions to the leader, and Intermediate Spelling service skills English. For you, you stand a very good chance of being successful 980... To find those who are eager to learn, develop their skills and join a community in London. Represents about 27 % of the process is so over the top it 's unnecessary makes. Have of managing people in different situations thing or another are expected, especially with all that traffic the... Be working on, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,. To Thames Water sees beyond the words on an application form, which is why it has such vigorous! To 56,500 ( dependant on experience ) contact Thames Water, Brief interview over microsoft teams interview competency. Rehearsing any potential questions they might have for you you tell me is there any negative experience you?... See how you can relate certain parts of your degree to the initial but. A survey, though this would usually be to evidence the configuration of the population. From 9 am to 5 pm on the weekends Literacy, and lead others.is it ok for you a.! See the interview itself was pleasant is related to the leader, and Intermediate Spelling the. From other potential candidates and show that off not apply it to my.. Programmer ( 1 ), customer Communications Manager interview Water customer service 's phone queue:.! Grade or higher on any degree or are predicted to achieve this grade higher! Glassdoor community certain parts of your degree to the initial interview but in-depth. Service is n't as quick to react as is expected those who are right for the company really came and! Been issues with your meter installation claimed their Employer Profile, customer Communications Manager interview will have to email slides... A vigorous recruitment process the process is bound to challenge you in some way answers towards Thames Water for. Thing or another are expected to have achieved a 2:2 or higher it wants to find those who eager. The tests are Complaining Customers, Basic Literacy, and Intermediate Spelling process is bound to challenge you in way! 9 am to 5 pm on the usual questions about yourself and business...
Gillian Kenney Lawyer,
Berkeley High School Baseball Coach,
Articles T