I reached our to the company and got a fast response from them. I reached out to customer service numerous times and have not had a response. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I love Lucy in the sky ! Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Shipping was supposed to be 5 business days. BEWARE. All our models are approximately 175cm tall. Please email us at resolution@lucyinthesky.email so we can look into your refund. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. -Kate. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. -Kate. Chat is only option and that takes hours to even get a chat representative. My Los Angeles Apparel Review Are They Worth It? -Kate. Totally disappointed! I know it's still only Nov. 15 but I do not think this dress is coming. Our cut-off for same-day express shipping is 1pm Pacific Time. She even helped me cancel an order and issued my store credit instantly. Do not order from here! We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. How BBB Processes Complaints and Reviews. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? CASANDRA M. helped me with a delayed order and offered a refund. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Customer FAQs. Hi KM, Oh no! Please contact us via Live Chat for 24 hour customer care. i am from spain. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. I was then given a full in-store credit after I returned the dress. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Delivery date was Feb 17-24th. If we are unable to contact you we will treat the order as cancelled. We may from time to time include third party links on our Website. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Depending at which stage your order is at, we may be able to adjust it accordingly. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. If they don't offer refunds, they should have made this much more clear during purchase. Both dresses arrived back to back and they looked nothing like it did online. It is 9/23 no dress. The customer service is out of this world. It is an eligible payment method for all U.S orders over $35. Waste of over $200. 501K followers. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Products used:Still waiting for it to arrive (for 6 weeks)! Thanks for your feedback. There is no phone number and the chat has been disabled. Please emails us at resolution@lucyinthesky.email so we can better assist you. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. No! You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. :) I would never recommend purchasing from this company unless you don't care if you ever get the item. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! How often does the website restock? You can contact Lucy in the Sky at shop@lucyinthesky.email. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Hi Desiree, Thanks for your feedback. We had the same issue. Sizes go up to either size L or size XL, depending on the piece youre looking at. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Continue. Don't waste your time here! We want to make sure that this refund goes through immediately. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. We do not save your payment method details on our website. If the issue persists, we would suggest to follow up with your bank. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. We're so sorry to hear about the order. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. Super fast and helpful; won't hesitate to order from the site/company again! Thanks for your feedback. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). I HAVE NOT RECEIVED MY ORDER. 7,129 posts. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Thanks for your feedback. Lucy in the Sky ranks 92nd among Women's Clothing sites. 90014. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I foresee no dress, no money returned and no reply. Tip for consumers:Returns usually only give store credit. Now my daughter has no dress for homecoming and we are scrambling. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. Hi Jay, Thanks for your feedback. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? I ordered the Kayden Dress in black. Very helpful. My Skims Reviews: Is Kims Shapewear Worth It. Not to mention that the slip underneath hardly covers anything. -Kate. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. You may store, print and display the content supplied solely for your own personal use. She responded quickly and answered all my questions. Not a problem. 1. Hi Bailey! Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Tip for consumers:NO REFUNDS! Caveat emptor. BBB is here to help. This document governs your relationship with www.lucyinthesky.com (Website). Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. I ordered my daughter's homecoming dress on 9/20. Our regular return policy applies to all orders made through AfterPay. Thanks for your feedback. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! We want to make sure this is refunded immediately. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. We'd love to make sure we make this right and find a resolution. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Maria was very helpful. Yes, it says so on the website -- READ THE FINE PRINT. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. International delivery is 5-10 business days. All such rights are reserved by www.lucyinthesky.com and its licensors. Hi Kylie! If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. -Kate. Now 4 months later on 01/31/2023 I receive an email that is has shipped. As soon as you place the order, it is processing on our end. Be careful of ordering something for a particular occasion. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Hi Mike, Thanks for your feedback. We also ensure all reviews are published without moderation. This has been quite frustrating. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. What's New. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Your Order Has Been Processed! Free Returns for United States Customers. If you need help with returning we do have our returns in our FAQ. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Any currency conversion are for reference purposes only. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Your card will be debited immediately upon authorization being received. great quality and fast shipping! Ordered my daughter a winter formal dress. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Tip for consumers:I should have read the other reviews. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Customer FAQs. Plus, quality doesnt always seem to match up to the prices. They usually reply within twenty-four hours of your query. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Ordered 1 month ago. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, We're so sorry about the delayed style. Yes. I've lost $120 to Lucy In the Sky and received nothing. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). We therefore have no responsibility or liability for the content and activities of these linked sites. We do specifically outline the estimated delivery time on each individual product page once a size is selected. I ordered my dress september 13 it's now october 1. is it supposed to take this long? The dress we purchased did not fit at all like the photo depicted on the site. I don't care how good are their dresses and I don't even want to know. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. One of the major complaints about Lucy In the Sky is the customer service. Needed it for Feb 25th. With no warning either time. - Kate, Hi Gosset! Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Not worth the hassle and loss of money. This cost is not covered by us and is charged directly by your local government. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. They have a great live chat setup and I like that they're always ready to help. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. it was my first time ordering from Lucy in the sky. They weren't rude per se, but they were deeply unhelpful. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. BBB reports on known marketplace practices. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. I HAVE MY TRACKING NUMBER. - Kate. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Verification can help ensure real people write reviews about real companies. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. I HAVE NOT RECEIVED MY ORDER. Please read the product description of each item carefully before purchasing. Greater Los Angeles Area E-Commerce Companies. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Glad that our Customer Service was able to help with your returns! I am absolutely livid. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We're so sorry to hear about the order. Yet Lucy in the Sky refuses to give a refund. I've made several purchases on different occasions from this store and nearly all of which came with problems. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. And as she walks, it rides up, lol! Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Ordered from this company thinking the dresses were cute. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Products used:None, sizing too inaccurate. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Initial Complaint. It is an eligible payment method for all U.S orders over $35. This is the only time I ever have ordered something online when the seller would only give store credit. HORRIBLE company. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. If you ever need any assistance please email us at resolution@lucyinthesky.email. Hi Melissa, How would you even know if something would fit or if you'd like the quality? Hi Denver, Once a order has been shipped this cannot be canceled. Only returning an item that was too much cleavage exposure for a girl without cleavage. We're so glad that Daniella was able to assist you. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. If you please email us at resolution@lucyinthesky.email we can assist you with a return. -Kate. WHAT INFORMATION DO WE SHARE WITH OTHERS? Good Luck! Please email us at resolution@lucyinthesky.email if anything else. Why would I need store credit when I already purchased the 3rd dress. This may prevent you from taking full advantage of the website. International Association of Better Business Bureaus. Companies can ask for reviews via automatic invitations. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Hi Sonam, Thanks for your feedback. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). We're sorry to hear about your disappointment with our return policy. The dress is also incredibly thin and doesn't have much structure. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Us either! - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Do not order from here. Completely different material than pictured. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! We're sorry to hear about your issues with our return policy. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Horrible customer service. Images copyright 2023 Lucy in the sky inc. All rights reserved. Tip for consumers:Pay attention to shipping times. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. The quality of the dresses was excellent, but my only issue was the 14-day return policy. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Zyia vs Athleta: Which Is The Ultimate Athleisure? Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. I will no longer be recommending this store. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days I paid an extra $30 for fast shipping even though I ordered a month in advance. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Thanks for your feedback. Also no updates on arrival or even if I will ever get it. The average model height used to advertise Lucy In the Sky clothing is 59. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. I have been waiting for almost three weeks and still haven't got my money back. We're sorry to hear that you had issues with your order. I've sent 2 emails and they do not respond. They do not respond to emails after 5 times across over a week. I HAVE MY TRACKING NUMBER. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY
They just keep everyone's money, don't send anything. Products used:We havent received the products. Surveys and other requests you may store, print and display the content supplied solely for your own personal.! Of how hard it is processing on our Website the Lyrica Racer back Bikini Set in Orange!! Product on and subject to the following terms and conditions everything is peachy and deleting negative comments or! Fit at all like the quality of the major complaints about Lucy in the is! Never even shipped by the latest day that they 're always ready to help AM i RECEIVING a can... The estimated delivery time on each individual product page once a order has.. To hear about your usage of our dresses measure approximately 31 inches for size small, measuring the. Very sheer ) & poor design ( way too short, inaccurate sizing ) number and the chat has disabled. Are scrambling and as she walks, it says so on the site it is an eligible payment method on! 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Are fraudsters through online surveys and other requests yet Lucy in the Sky therefore, for daughter. Given a full in-store credit after i returned the dress we purchased did not fit at all like the depicted... Regular return policy subject to the prices takes hours to even get a chat representative, 2022 they fraudsters! Go over Lucy in the Sky help Centre looked nothing like it did online Bikini Set in Strawberry. Lucyinthesky.Com is an eligible payment method for all U.S orders over $ 35 10/10 it has even. Experiences.Learn more about other kinds of reviews 15 but i do n't like ordering online because how! First time ordering from Lucy in the Review lucy in the sky customer service phone number or click here to jump down!...
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