Use caution if asked to pay using untraceable means such as a wire, money transfer or gift card. Bank of America will never ask you for any of the above in an email. As with many other spam-reporting systems, this will help eliminate spam messages for everyone. The phishing email that we received, shown in Figure 1 below, looks legitimate and can come-off as very convincing to unsuspecting computer users who may hold a valid Bank of America account. Request to close or freeze any accounts that may have been tampered with or fraudulently established. Chong sent that. Never click on a link in an email unless you are absolutely certain who sent the email and where the link is taking you. What if I did click a link in the email but didn't provide information? Here are additional resources we think you may find helpful and may want to explore. Please forward any email that you suspect may be fraudulent to abuse@bankofamerica.com. A fraudulent email may ask you to supply information in a return email, in a separate form attached to the email or by visiting a fraudulent website using a link contained in the email message. Protecting against threats with an award-winning cybersecurity team that delivers comprehensive security round-the-clock. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements. From identity theft to phishing attempts, the number of digital fraud attempts in the U.S. is up 25.07% in the first four months of 2021, compared to the last four months of 2020. By providing your mobile number you are consenting to receive a text message. Bank of America Customer Service & Contact Numbers Bank of America Customer Service We're here to help Quickly access our convenient digital solutions: Request Payment Assistance Dispute an ATM/Debit Card Transaction Dispute a Credit Card Transaction Manage/Cancel Funds Transfers Manage/Cancel Recurring Bill Pay Credit Line Increase The first thing to look for: Fraudulent emails typically imply urgency, attempting to get you to act quickly before you have time to carefully read and examine the message. Security researchers detected a phishing campaign whose attack emails employed numerous tricks to steal recipients' Bank of America (BOA) account credentials. Don't share codes based on a call you receive. References. If you or a family member have received this email, forward it to your bank (abuse@bankofamerica[. If checks you wrote haven't been cashed at the time your checkbook was lost or stolen, you may need to contact the payees and send them checks from your new account. Often the caller notifies you of a non-existent alert or some sort of urgent matter as a way to trick you. Keep a record of your donation. Member FDIC. If you prefer that we do not use this information, you may opt out of online behavioral advertising. "I was looking for an email address to send the suspect email on to B of A for review. Never click a link or download an attachment from someone you don't know. In others, they use fear tactics to persuade a victim. You may recognize the ID, but phone numbers can be easily spoofed to appear to be from a legitimate caller. 2023 Bank of America Corporation. If we detect that your Bank of America card may have been part of a merchant compromise, this does not necessarily mean that fraud has occurred (or will occur) on your account. Answer a few simple questions, and well direct you to the right resources for every stage of life. The criminals who use email and online fraud to try and get your personal, financial or account information are adopting increasingly sophisticated techniques. Complete protection and unlimited VPN for 10 users. We will never contact you asking you for your bank or credit card numbers. Includes unusual URLs or ones that appear to be altered. They may spoof legitimate phone numbers to call or text you to make the request more convincing. I was surprised to find that the domain of the actual URL pointed to . (Please note, we will only reply to your message if we require additional information). Tell us what matters most to you, and well provide personalized content for every stage of life. Do your research and make sure the organization is legitimate. Many phishing emails will contain a link that looks real, such as paypal.com, but to check its validity, hover over the link with your mouse and look at the URL. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. On its (real) website, Bank of America warns consumers about this and similar email scams -- messages that appear to be from the bank. Remember to secure the paper check after deposit and shred the paper check once the mobile deposit posts to your account. Also, if you opt out of online behavioral advertising, you may still see ads when you sign in to your account, for example through Online Banking or MyMerrill. The most common types of scams will target you through fake emails, text messages, voice calls, letters or even someone who shows up at your front door unexpectedly. Any email that says your account information must be updated immediately or it will be suspended is a phishing email. Clicking a link in an email or text that isnt what it appears to be could cost you or your business time and money. Do the photos have watermarks? TradeMe abuse@trademe.co.nz. Only 64% of the phishing emails were directed towards users in the US. Alerting you to potential fraud through the mobile app, text alerts. Overview of Bank of America complaint handling. Our team reviews all submissions; we will only reply to your message if we require additional information. Bank of America will never text, email or call you asking for personal or account information. Bank of America, N.A. All rights reserved. In addition, it helps you familiarize yourself with your bank's online protocols, making it less likely you'll be fooled by a phishing email in the future. Typically known as SMShing or Smishing (phishing that happens through SMS text messages), the process is simple: A criminal sends a text message intended to trick you into replying with financial or personal information or clicking on a link that will sneak a virus onto your mobile device. Should I run a scan on my computer? If you receive what appears to be a fraudulent phone call, we urge you to report it immediately by sending the phone number and any pertinent information to abuse@bankofamerica.com. % of people told us that this article helped them. Relationship-based ads and online behavioral advertising help us do that. To report a stolen Social Security card, contact the, Recognize the red flags that signal scams, Know what to do when theres a data breach, Minimize fraud and ID theft opportunities. Forward any Bank of America-related messages to. To ensure that your account is not compromised, please click the link below and confirm your identity. Make sure they have a refund policy, information on privacy terms and conditions, and ways you can contact them. Follow these tips to be on guard against Smishing: Get more information about online and mobile security. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements. The June campaign was targeted and aimed at stealing online banking credentials. "Free. Regularly monitor your transaction history and set up account alerts that help you monitor your finances and keep your account safe. This is a fake email and is not a real payment! A general high-level description of the issue and concern (do not include specific details of your concern until the Bank of America Security team has established a secure communication channel with you). The second attempt at stealing users' information comes as a Bank of America gift card notification email that has reached hundreds of thousands of targets. Unauthorized withdrawals from your bank account, Bills for unfamiliar debt or failure to receive bills, New accounts or loans you didnt apply for, The IRS notifying you that more than one tax return was filed in your name, or that you have income from an employer you don't work for, Review your credit report frequently and carefully by requesting a free copy of your credit report every 12 months from, Create complex passwords and PINs not easily associated with you, memorize them and use multi-factor authentication (for example: a password plus a one-time authorization code) when available each time you log in to Online or Mobile Banking. The best way to avoid email fraud is to remain vigilant. Think twice if you're asked to send money through digital currency/crypto currency or instant money transfers. Phishing Emails Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information. If you opt out, though, you may still receive generic advertising. The malware, which can be very hard to remove, can record personal information such as logins and passwords used to steal your identity. Remember: We will never ask you in an email, text message or phone call to give us personal information such as your account number, card PIN or Social Security or Tax ID. Many carriers allow you to report spam by forwarding unsolicited text messages to 7726 (which spells SPAM). If you prefer that we do not use this information, you may opt out of online behavioral advertising. How to manage credit and build a strong credit history, Steps for creating a budget, sticking to it and building savings, Information on how banks work, managing your accounts and teaching your kids about money, Strategies for managing debt and paying off credit cards, Ways to keep your financial information safe and prevent identity theft, Guidance on tax planning and making the most of your pay and benefits, Pointers for every step of the car-buying process, How to invest, build wealth and save for retirement, Everything you should know about renting, buying and owning a home, Ways to make paying for college more manageable. 2023 Bank of America Corporation. Clicking on the link takes the victim to an office 365 credential phishing page hosted on firebase storage. Scammers may try to target you through a fake business, social media or email account. If you opt out, though, you may still receive generic advertising. Also, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. Asked to provide personal or account information, such as an account verification code, bank account number or PIN. Then, scammers make an emotional plea, telling you a story that ends with a request to transfer money through untraceable means like a wire transfer or gift cards. Just wanted an e-mail address to forward this to. Your personalized solutions are waiting. Our toll-free service is available Monday through Friday, 8 a.m. to 8 p.m. Phishing and suspicious behaviour Outlook 2021 Outlook 2021 for Mac Outlook 2019 Outlook 2019 for Mac More. Send checks through certified mail (particularly high-value checks), a secured mailbox or directly within the Post Office. 13. Advanced attack visibility with guided investigation, Protection for Virtual Servers and Desktops, Purpose-built Container and Linux security, Threat detection, investigation, and response. For more information on phishing scams, visit the FTC's consumer alert page on its website. Identify priorities, set goals and track progress with easy-to-use, interactive tools. The victim would just need to provide information to the scammer. Bank of America will never ask you to provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email. Best practices when using QR codes or clicking on links. Consumer warning. Check your Security Level with our new security meter that provides a visual representation of your account security, and shows recommended additional steps you can take to further secure your accounts. Stay vigilant about being pressured to act quickly and don't act unless you've verified the person who has contacted you and that the story or request is legitimate. Other signs of email fraud: If you hover over a link in a fraudulent email (don't click it), it will usually show you that it's pointing to a site different from the one stated in the message. Never provide any personally identifiable information (such as Social Security number or date of birth) unless you're absolutely certain the person asking for the information and the reason for the request are legitimate. Place a fraud alert by contacting one of the three credit bureaus (that company must tell the other two): Contact ChexSystems (888-478-6536) to place a security alert on any compromised checking and savings accounts when a deposit account has been impacted. "Already familiar with these slick scam e-mails. If you receive a suspected phishing email, send the email and original headers to: abuse@k-state.edu IT Help Desk Kansas State University 214 Hale Library 1117 Mid Campus Dr. North Manhattan KS 66506 800-865-6143 helpdesk@k-state.edu Phishing Scam - 07/27/2022 - Bank Of America New York-Service Support, Posted on July 25, 2022 by IT Help Desk Use a strong, unique password for each of your accounts. Notify any merchants who automatically charge your card and provide them with your new card information. Asks you to verify or provide personal information. To report a Bank of America phishing email, start by forwarding it to abuse@bankofamerica.com and calling the bank directly to report the fraud at 1-800-432-1000. Make sure you confirm receipt with the intended check recipient. They may send you an email that appears to be from your real estate agent, title company, or settlement agent/attorney with last minute updates to wiring instructions. Also, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. Never trust unknown individuals. Equal Housing Lender. Review your account activity and bank statements frequently, and notify us immediately if you spot any unusual activity. Business email compromise is a growing threat. This fraudulent email attempts to trick unsuspecting victims into taking an online marketing survey to win a $90 reward. Visit the FBI page about business email compromiselayerSee how to protect your business accounts. Be sure to include any relevant details, such as whether the suspicious caller attempted to impersonate Bank of America and whether any personal or financial information was provided to the suspicious caller. No matter what reason you're given, never grant device access or download any app at the request of unknown companies or individuals. Don't fall for this phish attempt from fraudsters. 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